Delivery times

The delivery time for waterjet cutting systems is between 12 and 16 weeks after order placement and following the clarification of all technical details and receipt of payment. Standard-sized units can be delivered more quickly. Give us a call!

Assembly and setup

Installation and commissioning is included in the scope of supply of Maximator JET and also comprises the on-site installation of the pipework between the high pressure pump and the cutting head, as well as a trial run of the entire system. Setup is performed by our technicians personally, within 2 days.


We recommend, prior to the delivery of the machine, that product training be carried out at our training centre in Schweinfurt or at our Austrian system partner STM in Bischofshofen. The two to three-day seminar includes an introduction to high pressure technology, such as generating pressure and jets, safety recommendations and the use of CAD/CAM systems.

Customer Service

In the event of technical problems, our technicians will help you to remotely diagnose over the telephone or via the standard pre-installed remote control software (internet connection required). If telephone support is not sufficient, please send us a written description of the problem and request assistance in person. We will send a technician to you within 24 hours. The 24-hour period does not include Saturday, Sunday and public holidays, but these may also be considered by arrangement.

Maintenance service

We recommend an annual check-up by the manufacturer and offer a comprehensive maintenance service at attractive terms. The manufacturer's guarantee will be extended by a further 12 months if you sign an appropriate annual agreement.

Mobile service via the Waterjet app

We also provide a mobile all-around service for customers and prospective customers of the waterjet technology: With the aid of the Maximator JET Waterjet app, you can acquire interesting details about the technology in general or you can order spare parts and call up service technicians. The one-off download of the application costs just € 4.99 and it is available now!